Refund policy
Shipping & Refund Policy
Last Updated: January 22, 2026
At Hune Team, customer satisfaction is our top priority. We are committed to providing high-quality products and reliable customer support. Please review the following Shipping & Refund Policy carefully before placing your order.
Shipping Information
Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays. During periods of high order volume, processing times may be extended.
Estimated Delivery Time
Shipping times vary depending on destination:
- United States: 10–15 business days
- International Orders: 15–20 business days
Please note that shipping estimates are not guaranteed and may be affected by:
- Customs processing
- Severe weather conditions
- Carrier delays
- Public holidays
- Other circumstances beyond our control
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information.
Tracking updates may require 24–72 hours to appear after shipment.
Shipping Address
Customers are responsible for providing accurate shipping information.
Hune Team is not responsible for:
- Incorrect shipping addresses
- Packages delivered to an incorrect address provided by the customer
- Delays caused by inaccurate customer information
If you need to modify your shipping address, please contact us immediately at support@pumpecom.com.
Lost Packages
If your package appears to be lost in transit, please contact our support team.
We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.
Please allow sufficient time for carrier tracking updates before submitting a lost package request.
Refund Policy
60-Day Money-Back Guarantee — Hune Has You Covered!
We’re confident in our Hune products, which is why we offer a 60-Day Money-Back Guarantee.
If you are not completely satisfied with your purchase, you may request a refund within 60 days of receiving your order, subject to the eligibility requirements below.
Product Condition Requirements
To qualify for a refund under our standard 60-Day Money-Back Guarantee, the product must be:
- Unopened and unused
- In its original condition
- Still sealed and untampered
- With the original jar, label, packaging, and seal intact
- In a condition that allows the product to be resold
Products that have been opened, used, partially used, damaged, or have a broken or removed seal are generally not eligible for a standard satisfaction refund.
To initiate a return, please email us at support@pumpecom.com with your order number and the reason for your request. Our team will provide further instructions, including the applicable return address.
Return postage and packaging costs are the responsibility of the customer unless the product was damaged, defective, or incorrectly shipped.
Refunds will be processed after the returned product has been received and inspected.
Satisfaction Guarantee
We believe in providing products that meet high standards of quality and customer care.
If your experience does not meet your expectations, please contact us. Our team will review your situation and work toward a fair resolution whenever possible.
We want every customer to feel comfortable trying Hune Team products while understanding that individual results may vary.
Eligible Refund Situations
Refund requests may be considered for:
- Damaged products
- Defective products
- Incorrect items received
- Lost shipments
- Orders that arrive unusable
- Significant product quality issues
- Products that are unopened, sealed, intact, and resellable
- Other situations approved by our support team
For damaged, defective, or incorrect orders, please contact us within 7 days of delivery.
To help us process your request, we may ask for:
- Order number
- Proof of purchase
- Photos or videos of the product
- Photos of the packaging
- Additional information regarding the issue
Product Return Requirements
For hygiene and product safety reasons, returned products must meet the following requirements when a physical return is requested:
- The product must be unused and unopened
- The original jar/container must be intact
- The original seal must not be broken or removed
- Original labels and packaging must remain attached and intact
- The product must not show signs of tampering or damage
Products that do not meet these requirements may not qualify for a standard satisfaction refund.
No Return Required
For certain approved cases, such as damaged, defective, incorrect, or other exceptional situations, Hune Team may determine that a physical return is not required.
If no return is required, our support team will provide specific instructions regarding the applicable refund or replacement.
Non-Refundable Situations
Refund requests may not be approved for:
- Incorrect shipping information provided by the customer
- Delivery delays caused by customs or shipping carriers
- Normal differences in individual results
- Failure to follow product usage instructions
- Products that have been opened or used under the standard 60-Day Money-Back Guarantee
- Products with a broken, removed, or damaged seal
- Products that are missing their original packaging or labeling
- Refund requests submitted more than 60 days after delivery
- Abuse or fraudulent use of our refund policy
Hune Team reserves the right to deny refund requests that do not meet the requirements outlined in this policy.
Refund Processing
If your refund request is approved:
- Refunds will be issued to the original payment method.
- Refund processing typically takes 5–10 business days after approval.
- Additional processing time may be required by your bank or payment provider.
You will receive a confirmation email once the refund has been processed.
Late or Missing Refunds
If you have not received your refund after approval:
- Check your bank account again.
- Contact your credit card provider.
- Contact your bank, as processing delays sometimes occur.
If you have completed the above steps and still have not received your refund, please contact us at support@pumpecom.com.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- Clear photos of the product
- Photos of the packaging
- A description of the issue
Once reviewed, we may provide a replacement, store credit, or refund, depending on the circumstances.
For these cases, the product does not necessarily need to meet the standard unopened-product requirements above. Our support team will provide instructions based on the specific situation.
Fair Use Policy
Our refund policy is intended to support genuine customers and maintain fairness for all.
Hune Team reserves the right to refuse refund requests in cases involving:
- Fraudulent claims
- Excessive refund requests
- Repeated misuse of refund policies
- Suspicious purchasing behavior
- Abuse of promotional offers
All requests are reviewed individually.
Promotions & Discount Codes
Promotional offers and discount codes are intended for legitimate customer use.
If we identify abuse of promotions, including the use of multiple accounts or repeated attempts to exploit discounts, we reserve the right to:
- Hold orders for review
- Cancel affected orders
- Restrict future promotional eligibility
Contact Us
If you have any questions regarding your order, shipping, refunds, or this policy, our support team is happy to help.
Hune Team Support
Email: support@pumpecom.com
Website: Hune Wellness
Company: NTA Global LLC
Address: 1942 Broadway Ste 314C, Boulder, Colorado 80302, United States
Phone: +1 404-596-4871