Shipping & Return

Shipping & Refund Policy

Last Updated: January 22, 2026

At Hune Team, customer satisfaction is our top priority. We are committed to providing high-quality products and reliable customer support. Please review the following Shipping & Refund Policy carefully before placing your order.

Shipping Information

Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays. During periods of high order volume, processing times may be extended.

Estimated Delivery Time

Shipping times vary depending on destination:

  • United States: 10–15 Business Days

  • International Orders: 15–20 Business Days

Please note that shipping estimates are not guaranteed and may be affected by:

  • Customs processing

  • Severe weather conditions

  • Carrier delays

  • Public holidays

  • Other circumstances beyond our control

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information.

Tracking updates may require 24–72 hours to appear after shipment.

Shipping Address

Customers are responsible for providing accurate shipping information.

Hune Team is not responsible for:

  • Incorrect shipping addresses

  • Packages delivered to an incorrect address provided by the customer

  • Delays caused by inaccurate customer information

If you need to modify your shipping address, please contact us immediately at support@pumpecom.com

Lost Packages

If your package appears lost in transit, please contact our support team.

We will work directly with the shipping carrier to investigate the issue and determine an appropriate resolution.

Please allow sufficient time for carrier updates before submitting a lost package request.

Refund Policy

30-Day Money-Back Guarantee

We stand behind the quality of our products and want every customer to feel confident when ordering from Hune Team.

If you are not satisfied with your purchase, you may contact us within 30 days of delivery to request assistance.

All refund requests are reviewed individually by our customer support team.

Satisfaction Guarantee

We believe in providing products that meet the highest standards of quality and customer care.

If your experience does not meet expectations, please reach out to us. Our team will carefully review your situation and work toward a fair resolution whenever possible.

We want every customer to feel comfortable trying Hune Team products knowing that we are here to help.

Eligible Refund Situations

Refund requests may be considered for:

  • Damaged products

  • Defective products

  • Incorrect items received

  • Lost shipments

  • Orders that arrive unusable

  • Significant product quality issues

To help us process your request, we may ask for:

  • Order number

  • Proof of purchase

  • Photos or videos of the product

  • Photos of the packaging

  • Additional information regarding the issue

No Return Required

For hygiene and safety reasons, we generally do not require customers to return topical skincare products in order to receive an approved refund.

This allows us to simplify the process while maintaining customer safety.

Non-Refundable Situations

Refund requests may not be approved for:

  • Incorrect shipping information provided by the customer

  • Delivery delays caused by customs or shipping carriers

  • Normal differences in individual results

  • Failure to follow product usage instructions

  • Refund requests submitted more than 30 days after delivery

  • Abuse of our refund policy

Hune Team reserves the right to deny refund requests that do not meet the requirements outlined in this policy.

Refund Processing

If your refund request is approved:

  • Refunds will be issued to the original payment method.

  • Processing typically takes 5–10 business days.

  • Additional processing time may be required by your bank or payment provider.

You will receive a confirmation email once the refund has been completed.

Late or Missing Refunds

If you have not received your refund after approval:

  1. Check your bank account again.

  2. Contact your credit card provider.

  3. Contact your bank, as processing delays sometimes occur.

If you have completed the above steps and still have not received your refund, please contact us at support@pumpecom.com

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Clear photos of the product

  • Photos of the packaging

  • A description of the issue

Once reviewed, we may provide a replacement, store credit, or refund depending on the circumstances.

Fair Use Policy

Our refund policy is intended to support genuine customers and maintain fairness for all.

Hune Team reserves the right to refuse refund requests in cases involving:

  • Fraudulent claims

  • Excessive refund requests

  • Repeated misuse of refund policies

  • Suspicious purchasing behavior

  • Abuse of promotional offers

All requests are reviewed individually.

Promotions & Discount Codes

Promotional offers and discount codes are intended for legitimate customer use.

If we identify abuse of promotions, including the use of multiple accounts or repeated attempts to exploit discounts, we reserve the right to:

  • Hold orders for review

  • Cancel affected orders

  • Restrict future promotional eligibility

Contact Us

If you have any questions regarding your order, shipping, refunds, or this policy, our support team is happy to help.

Hune Team Support

Email: support@pumpecom.com

Website: https://hunewellness.com/